Faq Help Center

“Discover the ‘how,’ ‘what,’ and ‘why’ effortlessly. Our FAQ Help Center is here to guide you through every query, every step of the way.”

Warranty Program Returns & Exchanges Shipping & recent orders

Warranty Program


The warranty covers manufacturing defects and faults in materials for a specified period from the date of purchase. It does not include damages resulting from accidents, misuse, neglect, or unauthorized alterations. For a comprehensive understanding of our warranty terms, please refer to the warranty documentation provided with your purchase or contact our customer service for detailed information. Your satisfaction is our priority, and we are committed to addressing any concerns within the scope of our warranty policy.


To file a warranty claim, please follow these steps:

  1. Gather Documentation: Collect relevant documents, including your purchase receipt, warranty certificate (if applicable), and any supporting evidence of the issue you’re experiencing.
  2. Contact Customer Service: Reach out to our customer service team via the designated contact channels provided on our website or in your product documentation. Clearly explain the issue, provide details about your purchase, and attach any necessary documentation.
  3. Describe the Issue: Clearly articulate the problem you’re facing with the product. Include information such as when the issue occurred, how it affects the product’s functionality and any relevant details that can assist our team in understanding the situation.
  4. Follow Provided Instructions: Our customer service team will guide you through the next steps. This may involve sending additional information, providing images of the product, or following specific instructions to assess the issue.
  5. Shipping Instructions (if applicable): If the nature of the warranty claim requires sending the product back to us, our customer service team will provide you with shipping instructions. Follow these carefully to ensure a smooth process.
  6. Evaluation and Resolution: Once we receive the necessary information or the product (if applicable), our team will evaluate the issue. If the claim is valid under our warranty policy, we will work towards a resolution, which may involve repair, replacement, or another appropriate solution.
  7. Keep Communication Open: Maintain open communication with our customer service team throughout the process. They will keep you informed about the progress of your warranty claim and any actions being taken.

Remember, our goal is to ensure your satisfaction, and we appreciate your cooperation in the warranty claim process. If you have any further questions or concerns, feel free to contact our customer service team for assistance.


We offer a variety of shipping methods to cater to your needs:

  1. Standard Shipping: Our standard shipping option provides reliable delivery within a specified timeframe. This is typically the most cost-effective choice for non-urgent shipments.
  2. Express Shipping: Need your order in a hurry? Opt for our express shipping method for faster delivery. Enjoy the convenience of a quicker turnaround time to get your items sooner.
  3. Free Shipping: We understand the value of savings. Take advantage of our free shipping option on qualifying orders, allowing you to enjoy quality products without additional shipping costs.
  4. International Shipping: For our global customers, we offer international shipping to bring our products to your doorstep, no matter where you are. Please note that shipping times may vary depending on your location.
  5. Curbside Pickup (if available): For local customers, we may offer a convenient curbside pickup option. Shop online, select this option during checkout, and pick up your order at a designated location.
  6. In-Store Pickup (if available): If you prefer the in-store experience, choose our in-store pickup option. Select your items online, and they’ll be ready for you to pick up at our physical location.

Please review the available shipping options during the checkout process and select the one that best fits your preferences and delivery timeline. If you have any specific shipping-related inquiries or requirements, feel free to reach out to our customer service team for assistance.


Our return policy is designed to ensure your satisfaction with every purchase. Here are the key aspects of our return policy:

  1. Eligibility:
    • To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
    • Certain products may have specific eligibility criteria outlined in the product description or warranty documentation.
  2. Initiating a Return:
    • To initiate a return, please contact our customer service team within the specified return period, usually within 5 days from the date of purchase.
    • Provide details about the item you wish to return and the reason for the return.
  3. Return Authorization (RA) Number:
    • In some cases, our customer service team may issue a Return Authorization (RA) number. This number helps us track and process your return more efficiently.
  4. Return Shipping:
    • Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part.
    • Follow the provided return instructions, and consider using a trackable shipping service for added security.
  5. Refund or Exchange:
    • Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
    • Exchanges for a similar item may be offered if applicable.
  6. Exceptions:
    • Some items, such as personalized or perishable goods, may not be eligible for return. Please check the product description for any specific exceptions.
  7. Timeline:
    • Returns must be initiated within the specified return period, usually within 5 days from the date of purchase.

For detailed information about our return policy, including specific eligibility criteria and procedures, please refer to the return documentation provided with your purchase or contact our customer service team. Your satisfaction is important to us, and we are here to assist you throughout the return process.

The specifics of our return shipping policy may vary, and it’s important to check the details outlined in our return policy documentation or on our website. Generally, here are the common scenarios regarding return shipping:

  1. Free Return Shipping:
    • In some cases, we may offer free return shipping if the return is due to a defect, or error on our part, or if the item received is different from what was ordered.
    • This information will be communicated in our return policy.
  2. Customer-Paid Return Shipping:
    • If the return is not due to a defect or an error on our part, customers may be responsible for covering the cost of return shipping.
    • This is a common practice in the e-commerce industry, and the details will be provided in our return policy.
  3. Exchange Shipping:
    • If you are exchanging an item for a different size, color, or similar product, we may cover the shipping cost for the replacement item.

It’s important to carefully review our return policy documentation or contact our customer service team for specific details regarding return shipping, including any costs associated with the return process. Our goal is to provide transparency and clarity, ensuring that you have a seamless experience when making returns or exchanges.

Cant find an answer? ask us

Returns & Exchanges

Certainly! We understand that sometimes preferences or circumstances may change. Here’s a general overview of our return and exchange policy:

Returns: If you’re not completely satisfied with your purchase, you may be eligible for a return. Please consider the following:

  1. Initiate the Return:
    • Contact our customer service team within [X] days of receiving your order to initiate the return process.
  2. Item Eligibility:
    • Ensure that the item is unused, in its original condition, and in the original packaging.
    • Some items may have specific eligibility criteria, so please refer to our return policy documentation.
  3. Return Authorization (RA) Number:
    • In certain cases, our team may issue a Return Authorization (RA) number to facilitate the return process.
  4. Return Shipping:
    • Customers are typically responsible for return shipping costs unless the return is due to a defect or an error on our part.
  5. Refund Process:
    • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
    • If approved, the refund will be processed, and a credit will be applied to your original payment method.

Exchanges: If you wish to exchange an item for a different size, color, or a similar product:

  1. Initiate the Exchange:
    • Contact our customer service team to initiate the exchange process within [X] days of receiving your order.
  2. Item Eligibility:
    • Ensure that the item is unused, in its original condition, and in the original packaging.
  3. Exchange Process:
    • We’ll guide you through the exchange process, including any specific instructions or requirements.

Please review our detailed return and exchange policy, including any specific conditions or exceptions that may apply. Our customer service team is here to assist you throughout the process and address any questions or concerns you may have. Your satisfaction is our priority!

Our order return process is designed to be straightforward and customer-friendly. Here’s a step-by-step guide:

  1. Initiate the Return:
    • Contact our customer service team within 5 days of receiving your order to initiate the return process. You can reach us through [contact channels provided on our website/email/phone].
  2. Provide Order Information:
    • Share relevant details such as your order number, the item(s) you wish to return, and the reason for the return.
  3. Return Authorization (RA) Number (if applicable):
    • In some cases, our team may issue a Return Authorization (RA) number to facilitate the return process. Please follow any instructions related to this number.
  4. Package the Item:
    • Pack the item securely in its original packaging, ensuring that it is unused and in its original condition.
  5. Label the Package:
    • If provided with an RA number, label the package with this number. Follow any additional labeling instructions provided by our customer service team.
  6. Return Shipping:
    • Arrange for the return shipment using a trackable shipping service. Customers are generally responsible for return shipping costs unless the return is due to a defect or an error on our part.
  7. Notify Us of the Shipment:
    • Inform our customer service team once the return shipment is on its way. This allows us to anticipate the return and expedite the processing.
  8. Inspection and Refund:
    • Once we receive the returned item, our team will inspect it to ensure it meets the return criteria. We will then notify you of the approval or rejection of your refund.
  9. Refund Process:
    • If approved, the refund will be processed, and a credit will be applied to your original method of payment.

Please refer to our detailed return policy documentation for specific details and conditions that may apply to your return. If you have any questions or need assistance at any stage of the process, feel free to reach out to our customer service team. We’re here to ensure a smooth and hassle-free return experience for you.


For information on ongoing sales, promotions, or discounts, we recommend visiting our website’s dedicated “Sale” or “Offers” section. There, you will find details on any current promotions, discounted items, or special deals we may be offering. Additionally, subscribing to our newsletter or following our official social media channels is a great way to stay informed about exclusive sales, limited-time offers, and upcoming promotions. We value your interest and strive to provide you with exciting opportunities to enhance your shopping experience.


To find out if we have a retailer in your city, we recommend checking the “Store Locator” section on our official website. There, you can enter your city or location details to discover the nearest stores that carry our products. Alternatively, you can contact our customer service team, providing them with your city name, and they will be happy to assist you in locating a retailer near you. We appreciate your interest in our products and want to ensure you have convenient access to them.

The eligibility of using the same discount on an exchange depends on the specific terms and conditions of the discount or promotion in question. Here are common scenarios:

  1. Same Discount Applies:
    • In some cases, the same discount may apply to an exchanged item, especially if the exchange is within the original promotion or discount period.
  2. Different Discount or Value:
    • If the original discount was part of a limited-time promotion and has expired, the exchanged item may be subject to the currently available promotions or discounts.
  3. Exclusions or Limitations:
    • Certain discounts or promotions may have exclusions or limitations outlined in the terms and conditions. These may affect their applicability to exchanged items.

It’s important to review the details of the original discount, check for any expiration dates, and refer to the terms and conditions provided during the initial purchase. If you have specific questions about applying a discount to an exchanged item, please contact our customer service team. They will be able to provide you with personalized assistance based on the details of your order and the specific terms of the discount.


Our warranty covers manufacturing defects and faults in materials for a specified period from the date of purchase. It does not include damages resulting from accidents, misuse, neglect, or unauthorized alterations. For a comprehensive understanding of our warranty terms, please refer to the warranty documentation provided with your purchase or contact our customer service for detailed information. Your satisfaction is our priority, and we are committed to addressing any concerns within the scope of our warranty policy.

To file a warranty claim, follow these general steps:

  1. Review Warranty Documentation:
    • Start by reviewing the warranty documentation that came with your product. This document typically outlines the terms and conditions of the warranty, including what is covered and the process for filing a claim.
  2. Gather Necessary Information:
    • Collect important information such as the purchase receipt, product serial number (if applicable), and details about the issue you are experiencing. Be prepared to describe the problem in detail.
  3. Contact Customer Service:
    • Reach out to the customer service department of the company that provided the warranty. This contact information is often available on the company’s website, in the warranty documentation, or on the product packaging.
  4. Initiate the Claim:
    • Clearly explain the issue to the customer service representative and provide the necessary information. They may guide you through the process and inform you of any specific forms or documentation required.
  5. Follow Provided Instructions:
    • The customer service team will likely provide you with instructions on how to proceed. This may include sending the product back, providing images of the issue, or filling out a warranty claim form.
  6. Ship the Product (if required):
    • If the warranty claim involves returning the product, follow the shipping instructions provided by the customer service team. Consider using a trackable shipping service for added security.
  7. Wait for Evaluation:
    • Once the product is received, the company will evaluate the issue. This process may take some time, so be patient.
  8. Receive Resolution:
    • The company will communicate the outcome of the warranty claim. If the claim is approved, they may offer a repair, replacement, or another appropriate solution.

Remember that the specific steps and requirements can vary between companies and products. Always refer to the warranty documentation provided with your purchase for accurate and detailed information. If you have any questions during the process, don’t hesitate to contact the customer service team for assistance.

We offer a variety of shipping methods to cater to your needs:

  1. Standard Shipping:
    • Our standard shipping option provides reliable delivery within a specified timeframe. This is typically the most cost-effective choice for non-urgent shipments.
  2. Express Shipping:
    • Need your order in a hurry? Opt for our express shipping method for faster delivery. Enjoy the convenience of a quicker turnaround time to get your items sooner.
  3. Free Shipping:
    • We understand the value of savings. Take advantage of our free shipping option on qualifying orders, allowing you to enjoy quality products without additional shipping costs.
  4. International Shipping:
    • For our global customers, we offer international shipping to bring our products to your doorstep, no matter where you are. Please note that shipping times may vary depending on your location.
  5. Curbside Pickup (if available):
    • For local customers, we may offer a convenient curbside pickup option. Shop online, select this option during checkout, and pick up your order at a designated location.
  6. In-Store Pickup (if available):
    • If you prefer the in-store experience, choose our in-store pickup option. Select your items online, and they’ll be ready for you to pick up at our physical location.

Please review the available shipping options during the checkout process and select the one that best fits your preferences and delivery timeline. If you have any specific shipping-related inquiries or requirements, feel free to reach out to our customer service team for assistance.

Our return policy is designed to ensure your satisfaction with every purchase. Here are the key aspects of our return policy:

  1. Eligibility:
    • To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
    • Certain products may have specific eligibility criteria outlined in the product description or warranty documentation.
  2. Initiating a Return:
    • To initiate a return, please contact our customer service team within the specified return period, usually within 5 days from the date of purchase.
    • Provide details about the item you wish to return and the reason for the return.
  3. Return Authorization (RA) Number:
    • In some cases, our customer service team may issue a Return Authorization (RA) number. This number helps us track and process your return more efficiently.
  4. Return Shipping:
    • Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part.
    • Follow the provided return instructions, and consider using a trackable shipping service for added security.
  5. Refund or Exchange:
    • Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
  6. Exceptions:
    • Some items, such as personalized or perishable goods, may not be eligible for return. Please check the product description for any specific exceptions.
  7. Timeline:
    • Returns must be initiated within the specified return period, usually within 5 days from the date of purchase.

For detailed information about our return policy, including specific eligibility criteria and procedures, please refer to the return documentation provided with your purchase or contact our customer service team. Your satisfaction is important to us, and we are here to assist you throughout the return process.

The specifics of our return shipping policy may vary, and it’s important to check the details outlined in our return policy documentation or on our website. Generally, here are the common scenarios regarding return shipping:

  1. Free Return Shipping:
    • In some cases, we may offer free return shipping if the return is due to a defect, or error on our part, or if the item received is different from what was ordered.
    • This information will be communicated in our return policy.
  2. Customer-Paid Return Shipping:
    • If the return is not due to a defect or an error on our part, customers may be responsible for covering the cost of return shipping.
    • Follow the provided return instructions, and consider using a trackable shipping service for added security.
  3. Exchange Shipping:
    • If you are exchanging an item for a different size, color, or similar product, we may cover the shipping cost for the replacement item.

It’s important to carefully review our return policy documentation or contact our customer service team for specific details regarding return shipping, including any costs associated with the return process. Our goal is to provide transparency and clarity, ensuring that you have a seamless experience when making returns or exchanges.

Shipping & recent orders

To determine how your package shipped, you can refer to the shipping confirmation email or tracking information provided at the time of shipment. The shipping method and carrier details are typically included in these communications.

If you have a user account on our website, you may also check the order status or shipping information within your account dashboard.

Additionally, you can contact our customer service team for assistance. Provide them with your order number, and they will be able to provide you with specific details about the shipping method and carrier used for your package. We’re here to ensure you have all the information you need about the shipping process.

If your USPS tracking number states “Delivery,” it indicates that the package has been successfully delivered to the specified address. This status typically means that the carrier has completed the delivery process, and the package is now in the possession of the recipient or has been left at the delivery location.

Here are a few points to consider:

  1. Check Delivery Location:
    • Verify that the package was delivered to the correct address. Sometimes, there might be multiple delivery locations (e.g., front door, porch, mailbox).
  2. Check with Others:
    • If you share a delivery address with others, check with them to ensure they received the package.
  3. Delivery Confirmation:
    • USPS tracking often provides additional details, such as the time and location of delivery. Review this information for more context.
  4. Contact USPS:
    • If you have concerns about the delivery status, you can contact USPS customer service for assistance. They can provide more details and help resolve any issues.
  5. Delivery Notice:
    • Check for any delivery notice left by the carrier. Some carriers leave a notice if they are unable to deliver the package or if it was left in a secure location.

If you are still unable to locate your package or have further questions, reaching out to USPS directly is recommended. They will have access to the most up-to-date information and can assist you in resolving any concerns about the delivery.

The estimated delivery time for your package depends on various factors, including the shipping method selected at checkout, the destination, and any potential delays. If you have a tracking number, you can use it to monitor the progress of your shipment.

To get an idea of the delivery timeframe:

  1. Check Tracking Information:
    • Refer to the tracking information provided by the shipping carrier. It often includes estimated delivery dates and real-time updates on the package’s location.
  2. Review Shipping Confirmation Email:
    • Check the shipping confirmation email you received at the time of purchase. It may contain estimated delivery information.
  3. Check Order Confirmation:
    • Review your order confirmation for any estimated delivery dates provided by the retailer.
  4. Contact Customer Service:
    • If you are uncertain about the delivery time or have specific concerns, contact the customer service team of the retailer or shipping carrier. They can provide more detailed information based on your specific order.

Keep in mind that unexpected circumstances, such as weather conditions, customs processing (for international shipments), or carrier delays, can impact the delivery timeframe. If you have a specific deadline or if the package is significantly delayed, reaching out to customer service for assistance is advisable.

Please note that the above information is general, and the specifics may vary based on the retailer’s shipping policies and the shipping carrier used.


Business days typically refer to the standard working days within a week, excluding weekends and public holidays. In many countries, a standard business week consists of five business days, which are usually Monday through Friday. Saturdays and Sundays are considered non-business days.

For example, if a company states that it will process orders or provide customer service during business days, it means they will do so from Monday to Friday, excluding weekends and public holidays.

It’s important to be aware of regional variations, as the concept of business days may differ in some countries. Additionally, some businesses may have different operational schedules, especially in industries with non-traditional working hours.

When considering shipping or delivery estimates in terms of business days, it’s common to exclude weekends and holidays to provide a more accurate timeframe for when services or shipments are expected to be processed and delivered.

To know if your package has shipped, you can follow these steps:

  1. Shipping Confirmation Email:
    • Check your email inbox for a shipping confirmation email from the retailer or shipping carrier. This email typically includes details about your order, including the shipment tracking number.
  2. Online Account:
    • If you have an account on the retailer’s website, log in and check your order history or tracking information. Retailers often provide real-time updates on the status of your order.
  3. Tracking Number:
    • If you have a tracking number, copy and paste it into the tracking tool provided by the shipping carrier (such as USPS, UPS, FedEx, etc.). This will give you the latest information on the status and location of your package.
  4. Contact Customer Service:
    • If you can’t find tracking information or if you have specific questions about your order, contact the customer service team of the retailer. They can provide updates on the shipping status and address any concerns you may have.
  5. Delivery Notifications:
    • Some shipping carriers send delivery notifications via email or text message. Keep an eye out for any notifications that provide updates on the estimated delivery date and time.

If you’ve recently placed an order, it’s common for the shipping confirmation and tracking information to be sent within a day or two after your purchase. If you’re unable to find the information you need, don’t hesitate to reach out to the customer service team for assistance. They are there to help you track your package and address any questions you may have.